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Customer Success Enablement at Oracle

Ever wondered what it would be like working for a global leader in enterprise software and IT solutions? 

In this exclusive fireside chat, Oracle's Senior Director of Customer Success Enablement Peter Armaly discusses his s role, recent projects, and future plans.

Some of the questions Peter answered include:

  • What qualities do you look for when recruiting people?
  • How does your team engage with customers and collaborate with other teams?
  • How do you know that things are working well? What are the indicators you use?
Peter Armaly

Peter Armaly

Oracle Senior Director, Customer Success Enablement
Peter is a Marketing and Customer Success professional with a proven track record of helping organizations implement SaaS customer engagement models. In his current role at Oracle, he helps design engagement models, advises leaders and teams across the company on best practices for customer engagement, and oversees learning and development programs. Additionally, Peter conducts industry research and provides insights that help evolve internal programs and educate the external customer success community, at large. Based in Toronto, Peter has deep experience advising customer success leaders to better understand what it takes to transform their practices, and to improve customer relationships and outcomes. Prior to joining Oracle, Peter was Vice President of Customer Success Research at Technology and Services Industry Association (TSIA). He also acts as an Advisory Board member for a company called CSM Practice, a Customer Success Advisor for Proof Analytics, and a member of the Advisory Board for the Executive CX Program at the University of Washington’s School of Business. Peter is a monthly contributor to Oracle’s blogs and is a co-host of a monthly series with Practical CSM called Modern Customer Success. He is also a regular speaker at industry events and webinars focusing on Customer Success and Customer Experience, among other topics. 

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