Peter ArmalyOracle Senior Director, Customer Success Enablement
Peter is a Marketing and Customer Success professional with a proven track record of helping organizations implement SaaS customer engagement models. In his current role at Oracle, he helps design engagement models, advises leaders and teams across the company on best practices for customer engagement, and oversees learning and development programs. Additionally, Peter conducts industry research and provides insights that help evolve internal programs and educate the external customer success community, at large. Based in Toronto, Peter has deep experience advising customer success leaders to better understand what it takes to transform their practices, and to improve customer relationships and outcomes. Prior to joining Oracle, Peter was Vice President of Customer Success Research at Technology and Services Industry Association (TSIA). He also acts as an Advisory Board member for a company called CSM Practice, a Customer Success Advisor for Proof Analytics, and a member of the Advisory Board for the Executive CX Program at the University of Washington’s School of Business. Peter is a monthly contributor to Oracle’s blogs and is a co-host of a monthly series with Practical CSM called Modern Customer Success. He is also a regular speaker at industry events and webinars focusing on Customer Success and Customer Experience, among other topics.